Really the ultimate solution for accessibility?
Introduction
As we all know, the world we live in is highly connected through technology. Whether it’s something as simple as changing the temperature in your home or as advanced as connecting with friends and family through a video call, it’s all around us in some form.
With this technology though, we have had to do a lot of work to push for equal access for all users. Although we have done well with smartphones, tablets, computers, and even smart TVs, we have fallen short when it comes to appliances and other smart home devices. Over the last several years, several manufacturers have transitioned their control panels to flat touch screens. Unlike traditional flat control panels which still require force, these screens behave the same way your smartphone or tablet does.
Unlike our phones and tablets though, very few of these devices, if any, ship with accessibility options on board. No text size adjustment, no contrast options, no local voice command, no screen reader or text to speech, nothing.
For a user who is blind or visually impaired, this makes several products completely useless. That is, unless you “just use the app”.
While I am not against smart devices and appreciate the good they do for several people, I do not like the “just use the app” system we have been forced into as blind and visually impaired users.
This post aims to discuss the problems with this system as well as propose solutions for equal access.
This is not an attack on any individuals or businesses in the industry, but rather a discussion of ways companies can approach accessibility.
The modern device shift
Over the past decade, touch screens have become a popular choice for several product lines. Modern, sleak, and able to cut down on device size and production cost. With our phones, tablets, and computers, this was not an issue. Major companies created tools to make it possible to magnify the screen and even have the information on the screen read out to us. Where it started becoming a problem was when they started adding touch screens to appliances and other products essential for a homes to function.
With older appliances, individuals who are blind or visually impaired could label the most important controls with Braille or any other labeling system that works for us. This works even on microwaves and stoves with flat panels, assuming they still require force to activate and are not capacitive. With modern touch based appliances and devices however, this is not an option.
Not only would stickers ruin the glass, these devices use dynamic menus. Because of this, knowing that bake is in the top left corner of the oven control panel or the plus button to increase the temperature on the thermostat is on the bottom right corner is impossible. This does not just affect individuals with vision loss, it adds challenges for users that are dealing with memory loss either on its own or on top of a visual impairment and other disabilities.
Just use the app
For those of us who are blind or visually impaired, “just use the app”, even if not spoken out loud, has had to become the way we access appliances and other essential home devices. Although apps are great, they do not work for all users. What about those who have no interest in using technology? What about those who may want to use it, but are unable to because of other physical limitations that make VoiceOver or Talkback use impossible? These are points that our major companies should consider when developing products, but sadly it seems as if they are all ignored.
Enjoy your new decoration
For users who are blind or visually impaired, we now turn to the biggest problem of smart home technology and appliances. That problem is loss of access. We understand that a product may already have some accessibility issues, but we have learned workarounds so it can be used by us.
Not only is setup inaccessible for most products requiring the use of something like Be My Eyes or Aira to get them online, we can lose access after it has been set up. Although the application may work great today, all it takes is one update to break everything. And the worst part? Users who rely on accessibility tools never know when or if this will happen. We can go to bed one night, wake up the next morning, then either hear unlabeled icons or have our screen reader read nothing at all.
What happens when wi-fi goes down? What if you are on an unstable connection? Since these devices are all connected through the cloud, they rely on stable internet. When this happens, blind and visually impaired users are locked out of their smart devices indefinitely. While we do have access to services like Be My Eyes and Aira as mentioned previously, we should not have to rely on these applications for something as simple as adjusting our thermostats or doing a load of laundry.
Shutting down and discontinuing product lines.
What happens when a company’s management decides to shut down the product? What if the company itself ends up closing its doors? Just take the Brava as an example. This oven gained a fair amount of popularity in 2025 after being featured on YouTube channels and podcasts such as The Blind Life, Double Tap, and Access On.
As of March 2026, Brava put out this Facebook post announcing that the product is no longer for sale, no more updates are coming, and the cloud may go down at any time. When access to a product can be pulled so quickly, especially at this price point, it is concerning.
The solutions
While this post may seem anti smart home, I want to make it clear that I have nothing against smart homes, and when I have a place of my own I do intend to make it one. What I do have a problem with is how companies approach smart home devices and appliances at this point in time. Since smart homes can benefit those with and without disabilities, we should try to follow some simple guidelines when developing these devices.
Note. These guidelines are not from any official sources. They are ideas that I have that could help improve the smart home landscape for everyone. If you have more that I may have missed or better ideas entirely, please leave them in the comments.
Build with accessibility in mind.
The first and most important way to improve smart products and appliances is to include accessibility from day one. This includes ensuring that icons are clearly labeled, your app recognizes the device’s text size setting or lets the user adjust it, contrast options, and keyboard navigation. It’s also important to test with individuals who use these tools in their daily lives. While automated accessibility checker tools are not all bad, they are not the only solution to making your product accessible. Individuals who rely on larger text sizes will be the best users to tell you that text is cut off past a certain point. Someone who uses a screen reader will be able to tell you that the mode button does not activate when using VoiceOver or Talkback.
Accessibility at first boot
While this section may feel like it overlaps with the previous section, it also stands on its own. Although a product can be accessible through the use of an application on a smartphone or tablet, the process to make it this way is not always accessible to individuals who are blind or visually impaired. I have a smart cooker that connects with an app, and in order to put it on a new wi-fi network I have to enter a code on the screen. Unless I have a second device such as a phone or tablet, I cannot get this code. Any time I leave the app, even if it is still running in my app switcher, the code disappears which makes it impossible for me to use an app like Seeing AI to find it. Rather than using this code system, consider using an option like tap the bottom right corner button to confirm, or even scanning a QR code that is directly in the middle of the screen.
Have a fallback
While some may say that there is already a fallback, it does not work for everyone given the previously mentioned issues. The first way we can have a fallback is return to physical controls. Not only will this give users access when the smart functionality is impacted, it will give users the ability to access their device without having to go online if they do not want to.
To be fair, I realize that for a lot of companies, the reasons mentioned previously are a strong financial incentive to go with flat touch panels. While I and many others understand that these types of interfaces are here to stay and physical controls likely are not returning any time soon, we need to find solutions that enable users to continue using their products when the cloud or an update fails them. Whether it’s adding voice control that operates entirely offline on device like the Emerson Smart product line, or allowing the device to communicate with a phone or tablet through Bluetooth when wi-fi is unavailable, we need something.
Conclusion
While this article does not cover everything, I hope it was informative and can start some discussions. Since we all have to rely on this technology in one form or another, it is important that we take the appropriate steps to make sure everyone can access it.